Privacy Policy

Welcome to Nirvighna Softech Private Limited (“we”, “our”, “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, process, and protect your personal information when you visit our website or purchase products from our electronics platform in India.

By using our website, creating an account, or making a purchase, you expressly agree to this Privacy Policy and consent to the collection, storage, processing, and use of your information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect the following types of information:

a) Personal Information

Name
Email address
Phone number
Billing address
Shipping address
Any other information required to process orders or provide support

b) Payment Information

Payment details are securely processed through authorized third-party payment gateways.
We do not store debit card/credit card numbers, CVV, or net banking credentials on our servers.

c) Account Information

When you create an account, we may collect:

Login credentials
Order history
Preferences
Communication records

d) Technical & Usage Information

We may automatically collect:

IP address
Browser type and version
Device information
Operating system
Cookies and tracking data
Website usage behavior and pages visited

2. Consent to Data Processing

By using our website, you provide explicit consent for us to collect, store, process, and use your personal data for the purposes outlined in this Privacy Policy.

Where required under applicable law, we may obtain additional consent for marketing communications or specific processing activities. You may withdraw consent at any time, subject to legal or contractual obligations.

3. How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders
Provide customer support and respond to queries
Send order updates, invoices, and notifications
Improve our website, products, and services
Send promotional offers and updates (only with your consent)
Detect and prevent fraud, misuse, or unauthorized activity
Comply with legal and regulatory obligations

4. Cookies

Our website uses cookies and similar technologies to enhance user experience, remember preferences, and analyze website traffic.

You may disable cookies through your browser settings; however, some features may not function properly.

5. Data Protection & Security

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

All sensitive transactions are protected using SSL encryption and secure servers.

However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share your information only with:

Payment gateway providers
Logistics and delivery partners
IT service and hosting providers
Analytics and support service providers
Government or legal authorities, if required by law

All third-party service providers are required to maintain confidentiality and use data only for authorized purposes.

7. Third-Party Services

Our website may contain links to third-party websites, including payment processors and social media platforms.

We are not responsible for the privacy practices, policies, or content of these external websites. We encourage users to review their privacy policies before providing any information.

8. Your Rights

Subject to applicable law, you have the right to:

Access your personal data
Update or correct your information
Request deletion of your personal data (where legally permitted)
Withdraw consent for marketing communications
Request a copy of the personal data we hold about you

To exercise these rights, contact us using the details provided below.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax obligations, dispute resolution, fraud prevention, and business operations.

After the retention period, data is securely deleted or anonymized.

10. Children’s Privacy

Our website and services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect or process personal information from minors. If such data is discovered, we will take immediate steps to delete it.

11. Compliance with Laws

We comply with applicable Indian laws, including:

Information Technology Act, 2000
SPDI Rules, 2011
Digital Personal Data Protection Act, 2023 (DPDP Act)

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

NIRVIGHNA SOFTECH PRIVATE LIMITED
Email: info@nirvighnasoftech.com
Phone: +91 8669128286

Office Address:
Office No. 151, 1st Floor, Ostwal Ornate, Building 1, Wing B,
Jesal Park Road, Jesal Park Township,
Bhayandar East, Mira–Bhayandar,
Thane District, Maharashtra – 401105, India

14. Grievance Officer

In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), we have appointed a Grievance Officer to address any concerns, complaints, or issues related to the processing of your personal data.

Grievance Officer Details:

NIRVIGHNA SOFTECH PRIVATE LIMITED

Name: Arjun Sharma
Email: grievance@nirvighnasoftech.com
Phone: +91 8669128286

Office No. 151, 1st Floor, Ostwal Ornate, Building 1, Wing B,
Jesal Park Road, Jesal Park Township,
Bhayandar East, Mira–Bhayandar,
Thane District, Maharashtra – 401105, India

We will acknowledge and address your grievances within a reasonable timeframe as required under applicable law.