Overview
Thank you for shopping with Nirvighna Softech Private Limited. We are committed to delivering high-quality electronic products and ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase, our Refund & Return Policy is designed to make the process simple and transparent.
1. Eligibility for Returns
You may request a return or replacement for most products within 7–10 days from the date of delivery, subject to the following conditions:
Products must be unused, uninstalled, and in original condition
Items must be returned in original packaging, including accessories, manuals, invoices, and warranty cards
Products showing signs of use, physical damage, or missing components may not be eligible for a refund
Certain items such as software, digital products, earphones, headphones, and hygiene-sensitive items are non-returnable once opened
2. Return Process
To initiate a return, please follow these steps:
Email our support team at info@nirvighnasoftech.com within the return window
Share your order number, product details, and reason for return
Once approved, we will provide return instructions or arrange a pickup (where available)
Ensure the product is securely packed to avoid transit damage
3. Refunds
After we receive and inspect the returned item:
You will be notified regarding the approval or rejection of your refund
Approved refunds will be processed to the original payment method within 5–7 business days
Shipping charges, COD fees, or convenience fees (if any) are non-refundable
If the return is due to a defective, damaged, or incorrect item, return shipping costs will be borne by us
4. Exchanges
We offer exchanges only in cases of defective, damaged, or incorrectly delivered products.
To request an exchange:
Contact us at info@nirvighnasoftech.com
Provide your order number along with clear photos or videos showing the issue
Upon verification, a replacement will be arranged subject to product availability
5. Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect:
Notify us within 48 hours of delivery
Share clear images or an unboxing video as proof
Our team will assist you with a replacement or refund after verification
6. Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards or promotional/free items
Downloadable software or digital products
Hygiene-sensitive items once opened
Products purchased during clearance sales, special offers, or “final sale” events
7. Contact Us
For any questions related to returns, refunds, or exchanges, please contact:
NIRVIGHNA SOFTECH PRIVATE LIMITED
📧 Email: info@nirvighnasoftech.com
📞 Phone: +91 8669128286
🏢 Office No. 151, 1st Floor, Ostwal Ornate, Building 1, Wing B,
Jesal Park Road, Jesal Park Township,
Bhayandar East, Mira–Bhayandar,
Thane District, Maharashtra – 401105, India